FAQ's

How do I ask my coach a question?


When you sign up you can contact us through the app, in our Facebook group or by email at any time. Individual clients will also have our contact number for any questions. Email: nick@thebuffalotribe or ricky@thebuffalotribe.com




How can I send in a video for form check?


Just upload the video to your set in Train Heroic and your coach will provide you feedback! Alternatively, slide in those instagram DM's by tagging us in a story or sending us a video and we will do what we do best...judge people on the internet. You can also post it in our facebook group. Individual Clients - you can upload your videos to Coaches eye daily for video analysis.




How can I view sessions other than todays?


We do provide a weekly session view so you can plan out your upcoming week. Just change your calendar view on the app to weekly and you can see everything coming up.




How do I get started once I've signed up?


You will instantly receive an email with all the details on getting started, and a link to download our app. The workouts will appear within 24 hours after we add them to your account.




How do I update my billing information?


Please get in touch with us using the form on our Contact Us page. We'll help you take care of it.




How do I change/cancel/hold my subscription?


Let's be honest here. The only change you are going to want to make is to go from a group track program to individual because you have realised that we care and want to unleash your full potential. If this is true or for some unforeseen reason you need any other change, contact us with your changes and we will take care of it for you. Just head over to our Contact Us page and send us an email.




What happens if I don't have equipment you have programmed for?


As somebody famous from informercials once said...you got a door, you got a gym. This is a lie, but we can help out. We will provide any equipment substitutions or exercise substitutions to make sure you get the same intended stimulus from a workout. Just send us a DM on instagram, post it in the facebook group or use our Contact Us page!